Privacy Policy

This Privacy Policy describes how Indelible ("we", "us", or "our") collects, uses, and handles your personal information when you visit indelible.au or contact us.

Information we collect

We collect information you provide directly to us, including:

• Name and email address when you submit the audit form or contact us
• Business information including clinic name, suburb, and website URL
• Message content when you email or complete a form

We also collect limited technical information automatically, including your IP address, browser type, and pages visited. This is collected via Cloudflare's privacy-first analytics and does not use cookies or fingerprinting.

How we use your information

We use the information we collect to:

• Deliver the audit or service you requested
• Respond to your enquiries
• Send you the report or materials you requested
• Improve our website and services

We do not sell your personal information to third parties. We do not use your information for advertising targeting.

How we store your information

Form submissions are processed via Cloudflare Workers and delivered by email. We do not maintain a persistent database of client contact details beyond what is required to deliver the service.

Suburb waitlist signups are stored in Airtable, a US-based service, on servers in the United States. By submitting the waitlist form, you consent to this transfer.

Your rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications

To exercise any of these rights, email zoe@indelible.au. We will respond within 30 days.

Third-party services

This website uses the following third-party services:

• Cloudflare Pages (hosting and analytics)
• Cloudflare Workers (form processing)
• Resend (transactional email)
• Airtable (waitlist storage, Aesthetic Foundation clients only)
• Google Fonts (typography, loaded via Google servers)

Each of these services has their own privacy policies. We are not responsible for their practices.

Cookies

This website does not use tracking cookies or advertising pixels. Cloudflare Analytics is privacy-first and does not require cookies.

Contact

For privacy-related enquiries, contact Zoe at zoe@indelible.au or by post at Indelible, Gold Coast, QLD, Australia.

Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent update. Continued use of the website after changes constitutes acceptance of the updated policy.